Just take my damn money

main-735551_640I live in a small town of about 1,500 people.    I live almost an hour from the nearest major metropolitan area.   In my little town, we have a small grocery store, general store, restaurants, gas stations, hardware store and many other businesses.  In theory, you might never have to leave town to get all the things you need to live, although the selection might not be as great at the big city and sometimes (though not always) the prices are a bit higher.

What I do have a problem with, is finding people who can provide services, like plumbing and electrical.   That’s not to say that there aren’t any people locally who do any number of trades be it plumbing, carpentry or electrical for instance, but actually getting someone to come to my house to do it is another story.

Case in point: I need to have some work done on my basement.   Every so often I’m getting a bit of water seeping in.   I called all the people I could think of to come look at it. Some said “I’ll call you back” and never did.  Some never acknowledged I left a message at all.   Some set up appointments to give me a quote, and then never showed up.  And, unfortunately I live so far away from the nearest large city, those businesses will not travel out this far, or if they do there is a hefty up charge to do it.

This wasn’t the first time I’ve run into this conundrum.  I also need some electrical work done and have yet to find anyone who will come out and take my money.    I was beginning to think that people were intentionally avoiding me and I was taking it personally but then a friend of mine revealed she has the same issue.   Calls people, and they never respond back.   Same issue I was having.

You would think people would happily take our money.   But either small town trade businesses have too much work and can’t handle more, are really bad at customer service.

I wish that our town had a local review page for businesses.   One or two people giving a negative review on their customer service skills might give them a heads up there’s some dissatisfaction.

Posting problems

expect delaysIf you begin to seriously put time and effort into your reviews (I am speaking now about Amazon reviews), and you have started tracking your reviews you will notice that every so often reviews may fail to post in a timely manner.   Amazon reviews are supposed to post within 24-48 hours of submission, and generally they post much quicker than that.   But sometimes it happens that they fail to show up.  What then?   If it has been longer than 48 hours, then at that point you should contact customer service and have them look into the matter.  Be sure to include a link to the product page, and if you have one, your order number.   At that point, then customer service has another 24 hours to get back to you via email.  Most of the time the review posts after that.   There has only been a small number of instances where I have had to contact customer service more than one time for the same review not posting.

Since I have been reviewing for awhile I don’t get overly concerned about a delayed review.  For whatever reason it happens periodically, and it happens to everyone at some point.

 

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